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How We Protect Your Account and Privacy

When you open an account with arti parlay, your personal information and payment details are secured from day one.

Data encrypted end-to-endDANA, OVO, GoPay and QRIS payment securityYour account, your control
Explore the Lobby Read FAQ
arti parlay How We Protect Your Account and Privacy
REACH US ANYTIME

Contact Us About Your Privacy

Live Chat Support Open your account settings, scroll to Help, and start a live chat. Our team responds during business hours to answer questions about your data and privacy.
Email Request Send a detailed request to our privacy team via the email address listed in your account dashboard. We aim to respond within 5 business days.
Account Settings Update your contact details, email preferences, and data permissions directly from the Profile tab. Changes take effect immediately after you save.
SECURITY AND TRANSPARENCY

How We Keep Your Information Safe

Encryption and Storage

Your passwords, payment details and personal records are encrypted using industry-standard protocols. Our servers are secured with firewalls and monitored 24/7 for unauthorised access.

Payment Data Handling

Deposits via DANA, OVO, GoPay and QRIS are tokenised — we never store your full payment card or wallet credentials on our servers. Each transaction is verified independently.

Cookie and Tracking Policy

We use cookies to remember your login, language preference and game history so you don't have to re-enter them. You can disable non-essential cookies in your browser settings anytime.

Account Access and Changes

Log in to your account, go to Profile, and download a copy of all your data in one file. You can update your email, phone or withdrawal address in the same section instantly.

Data Retention Schedule

We keep your transaction history and game logs for the duration of your account plus three years after closure, as required by local financial regulations. Older logs are permanently deleted.

Privacy Requests and Support

Submit a formal data request (access, correction, deletion) via the Help section in your dashboard. Our privacy officer reviews and responds within the timeframe specified by local law.

Privacy Policy Frequently Asked Questions

We collect your full name, email address, phone number, date of birth, and your chosen payment method — DANA, OVO, GoPay or QRIS account details. We also record your IP address, device type and login history for security. This information is used to verify your identity and process your deposits.

We retain your transaction history, game activity and account records for three years after closure to comply with local financial regulations and prevent fraud. After that period, your personal data is permanently deleted. You can request early deletion where local law permits by contacting our privacy team.

Yes. Log into your account, navigate to Profile, and select Download My Data. You'll receive a file containing your registration details, deposit and withdrawal history, and game records. The download is free and available anytime.

No. We do not sell your personal data. We may share anonymised, non-identifying information with game studios and payment partners to improve service quality. We never share your name, email, phone number or payment details without your explicit consent where local law requires it.

Your payment information is tokenised and never stored in full on our servers. Each deposit is verified through secure encryption protocols with our payment processors. Withdrawals are confirmed through a verification step in your account before funds are sent.

Cookies are small files stored on your device that remember your login status, preferred language, and game history so you don't repeat the same steps each visit. You can disable non-essential cookies in your browser settings. We do not use cookies to track you across other websites.

Open your account, go to Profile, and click Edit Details. You can update your email, phone number, withdrawal address and other information instantly. Some fields like your registered name may require verification before changes are saved.

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