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Terms & Conditions That Protect Your Play

When you open an arti parlay account, our Terms & Conditions form the agreement between us.

Account SecurityWithdrawal VerificationPayment Methods
Explore the Lobby Read FAQ
arti parlay Terms & Conditions That Protect Your Play
GET ANSWERS FAST

How to Reach Us About Terms Questions

If you have questions about how our Terms apply to your account or a withdrawal, we've made it simple to get a real answer.

Live Chat Open the chat widget in your account lobby any time. A team member in Surabaya or Bandung responds during operating hours to explain Terms, dispute charges, or clarify account holds.
Email Support Send your Terms question to our support email. Include your account number and describe the specific rule or transaction you're asking about. Expect a response within 24 hours.
In-Account Notifications When we make changes to these Terms, we notify you directly in your account dashboard. Read the full update there and confirm you've seen it before continuing play.
PROTECTING YOUR RIGHTS

How We Handle Your Data & Account Access

Your account data is encrypted and stored securely on servers that meet industry standards.

Data Encryption

Your account details, payment methods and transaction history are encrypted end-to-end. We never share this data with third parties except where required by law.

Account Verification

Before your first withdrawal, we ask for proof of identity and address. This happens once and protects both you and our payment partners like DANA, OVO, GoPay and QRIS.

Withdrawal Holds

Large or unusual withdrawals may be held for review. We'll email you to confirm the amount and timing. This is not a charge — just a security step before the payout clears.

Data Access Rights

You can request a copy of all data we hold on your account. Log into your settings, select 'Privacy Request' and we'll deliver your full profile within 14 days.

Cookie & Tracking Policy

We use cookies to keep you logged in and to measure how you use the lobby. You can clear cookies anytime, though you'll need to log in again on your next visit.

Account Closure & Retention

Close your account anytime from settings. We retain your transaction records for three years after closure for compliance; account balances are paid out before deletion.

What Players Ask About Our Terms & Conditions

These answers cover the rules you'll encounter most often — account creation, payment method use, withdrawal timing, and dispute handling.

You can open an account and play immediately using email and a password. However, before your first withdrawal, we ask for a photo ID and proof of address. This is a one-time check that keeps your account secure and meets our payment partner requirements for DANA, OVO, GoPay and QRIS.

You can withdraw to a different payment method than the one you used to deposit. When you request a payout, simply select your preferred method at checkout. The withdrawal will process to that account as long as it's registered under your name.

Deposits via DANA, OVO, GoPay and QRIS usually reach your arti parlay account within 60 seconds. Withdrawals take 2–4 hours for verification, then 5–30 minutes for the payout to clear in your bank or wallet, depending on the method.

An account hold is a temporary freeze on a withdrawal while we verify the amount and your identity. This is not a penalty; it's a security step. We'll send you an email explaining why and when the hold will lift, usually within a few hours.

You can update your email, phone number, and contact details anytime in your account settings. Some details like your legal name cannot be changed once verified, as they match your ID and payment account. Contact support if you need to correct a legal name on file.

Contact our support team through live chat or email with your account number and transaction details. We'll investigate within 24 hours. If the issue isn't resolved, we'll escalate it to our compliance team for a formal review and response within 7 days.

Yes, we retain records of all deposits, withdrawals, and bet history for the lifetime of your account plus three years after closure. You can view your transaction history anytime in your account. These records are kept to verify account activity and comply with financial regulations.

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